Fg61 Privacy Policy — Your data is our responsibility

01 Introduction

Fg61 is an international-standard online gaming platform built for users in Bangladesh. We believe that the protection of your personal data is a fundamental right. This Privacy Policy ("Policy") applies to the use of the fg61.org website and mobile application.

Our privacy policy is built on international data protection principles and best practices. Creating an account or using any service on the fg61 platform means you have accepted this privacy policy. If you disagree with any part of it, please discontinue use of the service and contact us.

We review this policy regularly and update it when needed. You will be notified before any significant changes take effect.

02 What Information We Collect

Fg61 only collects information that is necessary to deliver the best gaming experience and meet legal obligations. The full list is detailed below:

03 Use of Data

Fg61 uses your information only for the purposes listed below. We never use it for anything beyond those purposes.

• Account Management: Creating and maintaining your fg61 account and processing your transactions.
• Identity Verification: To facilitate the KYC process and verify age.
• Customer Support: To assist with your complaints, questions, and issue resolution.
• Security: To detect and prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: To analyze your experience and improve the fg61 platform.
• Legal Obligations: To meet regulatory requirements and resolve legal disputes.
• Personalized Experience: To deliver promotions and game suggestions tailored to your preferences.
• Responsible Gaming: To detect unusual gaming patterns and alert you in a timely manner.

04 Data Sharing & Disclosure

Fg61 never sells your personal information. However, limited data may be shared in specific circumstances:

• Payment Processors: Necessary information is shared with payment partners such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Game Provider: Minimal data may be shared with licensed game providers to operate specific games.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Limited data may be shared with industry-standard fraud detection services.

05 Cookie Policy

Fg61 uses cookies to keep the website and app running smoothly. Cookies are small data files stored on your device.

• Essential Cookies: These are strictly necessary for login sessions and site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language, timezone, and preferences.
• Analytics Cookies: To understand how users interact with the site. All data is anonymized.
• Marketing Cookies: To show you relevant offers. You can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

06 Data Security Measures

Fg61 uses industry-leading technology and processes to keep your data secure. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data on the website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional verification layer can be added when logging into your account.
• Firewall & DDoS Protection: Advanced server-level firewalls and cyber attack prevention systems are actively in place.
• Regular Audits: Regular system audits are conducted by independent security experts.
• Data Backup: Data is regularly stored in encrypted backups.
• Access Controls: fg61 staff can only access limited data strictly on a need-to-know basis.

07 Your Rights

As a fg61 user, you have important rights over your personal information. Your rights are outlined below:

To exercise any of these rights, email us at [email protected] or reach us via live chat. We typically respond within 30 days.

08 Data Retention Period

Fg61 does not retain your information longer than necessary. Retention periods vary depending on the type of data and its purpose:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Minimum 5 years in accordance with anti-money laundering regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Typically retained for up to 2 years.
• Marketing Preferences: Until you change it.
• Cookie Information: Based on cookie type and duration.

09 Protection of Minors

Fg61 strictly prohibits registration by anyone under 18. We never knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• In cases of doubt, users may be asked to verify their age with a government-issued ID.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.
• Parents and guardians can report concerns about a child's account.

10 Policy Updates

Fg61 may update this privacy policy from time to time. Any changes will follow the process outlined below:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree with the updated policy, you may request to close your account.

11 Contact

For any questions, complaints, or data requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Chat with us directly through the website or app.
• Response Time: We typically respond within 24–48 hours.
• Data Protection Officer: For serious privacy concerns, email our DPO team directly.

Thank you for trusting fg61. We are always committed to protecting your privacy.